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  1. STEPN
  2. Troubleshooting

Troubleshooting

Find basic troubleshooting steps for the most common issues with the STEPN app.

Mystery Box Issues

  • All Mystery Boxes Disappeared

Event Issues

  • Trailblazer Event Issues

Login Issues

  • Network is Congested
  • 2FA and Google Authenticator Issues
  • Activation Code Issues
  • Verification Code Issues
  • Password Issues

Spending Account Issues

  • Promoted article Missing Sneaker or Tokens After Transfer
  • Promoted article Transfer Delayed
  • NFT Cooldowns
  • Scammers and Hackers
  • Empty Inventory/Spending Account
  • Incorrect Transfers

Wallet Issues

  • Wallet Requires 2FA
  • Transactions Failing
  • Solana Network Suspended in Binance
  • USDT Accidentally Sent to STEPN Solana Wallet
  • Trade or Currency Swap Issues
  • Wallet Already Exists

Walk/Jog/Run Issues

  • STEPN versus Other Pedometers
  • Moonwalking Issues
  • Reduced GST Earnings
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