Please note that the STEPN Whitepaper provides thorough information regarding the STEPN App's functionalities.
The App Issues page also lists known/announced issues that may be affecting STEPN at the moment.
You may also use the "Submit Request" button at the bottom of this article to reach out to our Customer Support team for further assistance.
🔸 I transferred SOL / GST / GMT / USDC / Sneaker / NFT and it hasn't arrived!
✅ Note that all transfers (including wallet to wallet, spending to wallet, wallet to spending) and marketplace purchases are considered transactions. These transactions are processed over the Network of that realm (SOL, BNB, or ETH) and the speed of your transactions may be affected by congestions and/or node issues in that network. We request that you give the system 24 hours to self-solve (as most congestions clear up after a full 24 hours).
If you have already waited for 24 hours and the assets still haven't arrived, please use the Missing Asset Form in our Submission Forms Page so we can provide further assistance.