Please note that the STEPN Whitepaper provides thorough information regarding the STEPN App's functionalities.
You may also use the "Submit Request" button at the bottom of this article to reach out to our Customer Support team for further assistance.
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🔸 I transferred SOL / GST / GMT / USDC / Sneaker / NFT and it hasn't arrived!
✅ Note that the following transactions are done over the network and are subject to that network's status and current traffic:
- Wallet to wallet,
- Spending Account to wallet
- Wallet to Spending account
Because these transactions are processed over the Network of that realm (SOL, BNB, or ETH), the speed of your transactions may be affected by congestions and/or node issues in that network. If your assets seem to be late in arriving, we request that you give the system 24 hours to self-solve (as most congestions clear up after a full 24 hours).
You can also check the status of the network in question here:
SOLANA: https://status.solana.com/
BNB network: https://bscscan.freshstatus.io/
If you have already waited for 24 hours and the assets still haven't arrived, please reach out to our Customer Support Team for assistance here: https://support.stepn.com/hc/en-us/requests/new