Please note that the STEPN Whitepaper provides thorough information regarding the STEPN App's functionalities.
You may also use the "Submit Request" button at the bottom of this article to reach out to our Customer Support team for further assistance.
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🔸 I see a "cooldown" label on my sneaker. What does that mean?
✅ Sneakers that have just landed in the wallet may require some wait time before you can use them. Below are the cooldowns for NFT sneakers:
NEWLY TRANSFERRED OR NEWLY MINTED SNEAKER:
- USAGE COOLDOWN. If a sneaker has just landed in a new wallet (either because it was just minted or just transferred into that wallet), there is a 24 hour cooldown before that sneaker can be used for walking/jogging/running. If you try to use the sneaker for moving, you will get an error that says "This sneaker is in cooldown for the next xx:xx hours."
- MINTING COOLDOWN. If a sneaker has just landed in a new wallet (either because it was just minted or just transferred into that wallet), there is a 72 hour cooldown before that sneaker can be used for minting. If you try to use the sneaker for minting, you will get an error that says "This sneaker cannot be used for minting for the next xx:xx hours."
AIRDROPPED SNEAKER:
- Airdropped sneakers have a default 3 month cooldown before you can transfer or sell them.