We recommend reading through the STEPN Whitepaper first before trying out any of the STEPN App's functionalities.
For faster resolution, please read the below article first before raising a ticket with the Customer Support team.
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🔸 I'm constantly getting this "Network is Congested" error. I have tried changing wifi and even changed my device, but it keeps appearing. What should I do?
✅ The "Network is Congested" error means the network is experiencing high transaction traffic. In crypto, transactions normally go through in a few seconds, but if there is network congestion the transaction may take several hours or even days. In some cases, the transaction may even get stuck.
If your transaction gets stuck, please send us a Customer Support ticket together with your transaction details so we can assist you.