Please note that the STEPN Whitepaper provides thorough information regarding the STEPN App's functionalities.
You may also use the "Submit Request" button at the bottom of this article to reach out to our Customer Support team for further assistance.
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🔸 STEPN is showing a different speed / different distance / different run path compared to my Strava / Fitbit /Google Fit!
✅ Due to a combination of several factors, STEPN's speed, distance, and run path may be different even when run side by side with other pedometer apps. This is due to several reasons:
- Since STEPN movement translates to cryptocurrency gains, STEPN uses stricter parameters for measuring distance and speed. For example, a regular pedometer may approximate your location indoors when GPS reception is poor, whereas STEPN used indoors will simply stop measuring distance or speed altogether, and just show a "moonwalking" message.
- STEPN will not work nor record your metrics when internet connection is lost.
- STEPN will not work nor record your metrics when there is no GPS signal.
- SMAC (our anti-cheating mechanism) may not record the run metrics as valid if SMAC does not detect readable human movement.