We recommend reading through the STEPN Whitepaper first before trying out any of the STEPN App's functionalities.
For faster resolution, please try these troubleshooting steps first before raising a ticket with the Customer Support team.
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🔸 I tried to transfer a sneaker/token several hours ago, and it still hasn't arrived!
✅ Transferring sneakers or tokens usually takes just a few minutes, whether you're using STEPN in the BSC Network or the Solana Network. However, congestions in the network and node issues may affect the speed of STEPN transactions.
When such issues happen, it may affect transactions that are wallet to wallet, from wallet to Spending Account, or from Spending Account to wallet.
As such, we request that you give your transactions 24 hours to self-solve (as most congestions clear up after a full 24 hours).
However, if your sneakers or tokens still cannot be found even after waiting 24-48 hours, please submit a CS ticket so we can assist you.
NOTE: As with any other social media channels, you may receive direct messages from strangers offering questionable services such as discounted mints, free shoeboxes, or technical assistance. Do not click on any links sent to you via direct messages.
STEPN Moderator Team members will never message you directly.
Please exercise due diligence in securing your own account when in social media.