Wallet Already Exists

Please note that the STEPN Whitepaper provides thorough information regarding the STEPN App's functionalities.

You may also use the "Submit Request" button at the bottom of this article to reach out to our Customer Support team for further assistance. 

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🔸 I'm trying to import an existing wallet of mine, and I'm getting the error "Wallet Already Exists"?

✅ Please note that you can only connect one STEPN account to one STEPN wallet at any given time. If you are getting the "Wallet Already Exists" error, it means the wallet you are trying to connect to your STEPN account is still connected to another STEPN account.

COMMON REASONS FOR THIS ERROR:

PLAYER LOGGED INTO THE WRONG ACCOUNT:  

If you are seeing the "Wallet already exists" error AND also see an empty STEPN Inventory, it may mean that you are logging in with the wrong STEPN account email address. This usually happens in this way: 

• Player creates Account (A) using email address (A), then creates wallet (A).
• Since STEPN keeps the account logged in forever, Player basically forgets that he is logged in with email address (A).
• One year later, during maintenance/update, or because the phone was reset, the STEPN account gets logged out.
• When the Player tries to log in again, the player forgets he was using email address (A), so he tries logging in with email address (B).
• If email address (B) has no STEPN account yet, Account (B) will actually get created.
• The Player sees an empty Inventory, because account (B) is factually a new account with no assets. 
• Player then tries to connect his wallet (A) to this Account (B), and gets the "Wallet address already exists" error because wallet (A) is STILL connected to account (A).

So if you are seeing an empty inventory AND getting the "Wallet Already Exists" error, you may simply be logging in with the wrong email address, and/or trying to connect a wallet that is still connected to another STEPN account.

To resolve this, try to recall any other email address you may have used to log into STEPN, and log in with that. 

Should none of the above steps work, and/or you are sure you are logging in with the right account, please use the "Submit Request" button at the bottom of this article to reach out to our Customer Support team for further assistance.