We recommend reading through the STEPN Whitepaper first before trying out any of the STEPN App's functionalities.
Before proceeding, you may also want to check Solana's network status first by going to https://status.solana.com/.
For faster resolution, please read the below article first before raising a ticket with the Customer Support team.
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🔸 I'm trying to transfer funds from Binance, but it says Solana network is suspended!
✅ Third-party cryptocurrency exchange websites are companies that operates independently from STEPN. They may, from time to time, suspend transfers to or from the Solana network, usually due to network instability or congestion.
Please note that STEPN has no control if and when Binance will allow Solana transfers in its platform.
If you find that you need to send SOL, we suggest that you use an alternate exchange/platform with which to do it, such as FTX or Coinbase. You may also want to try changing the currency (i.e. USDC instead of SOL) to see if you can transfer that instead.