Please note that the STEPN Whitepaper provides thorough information regarding the STEPN App's functionalities.
You may also use the "Submit Request" button at the bottom of this article to reach out to our Customer Support team for further assistance.
🔸 MISSING ASSETS
✅ This form is for tokens and assets that may have gotten stuck due to transaction issues. STEPN Transactions usually take just a few minutes to complete. However, due to various reasons transactions may get stuck between the Spending Account and your Wallet, or from Wallet to Wallet, or even fail to complete after 24 hours. If you have already waited 24 hours and the asset you transferred still hasn't arrived, please file your report here: https://forms.gle/69jbtf2eBz2nUZY57
Please note that tokens and assets lost due to hacking/scamming cannot be resolved by filling out this form.
🔸 2FA / GOOGLE AUTHENTICATOR ISSUES.
✅ This form is for requesting the removal of the two-factor authentication on your STEPN game account. Note that whether we can assist you or not depends on how well you can prove that you own the account in question. Filling out this form DOES NOT guarantee that you will regain access to your account. If you have locked yourself out of your account, or are unable to import/create a new wallet due to the 2FA requirement for STEPN, please fill out the form here. https://forms.gle/XBz4qw474ePKJWB67
🔸 ACCIDENTALLY DELETED ACCOUNT ISSUES.
✅ Please fill out this form ONLY if you have accidentally deleted your account in the STEPN app between 30th of March and 7th of April. We will not entertain deletions performed outside of this date range. If you have accidentally deleted your account between 30th of March and 7th of April, please fill out this form: https://forms.gle/tCZx8FcoH3USeKEJ6