Please note that the STEPN Whitepaper provides thorough information regarding the STEPN App's functionalities.
You may also use the "Submit Request" button at the bottom of this article to reach out to our Customer Support team for further assistance.
🔸 MISSING ASSETS
✅ This form is for tokens and assets that may have gotten stuck due to transaction issues. STEPN Transactions usually take just a few minutes to complete. However, due to various reasons transactions may get stuck between the Spending Account and your Wallet, or from Wallet to Wallet, or even fail to complete after 24 hours. If you have already waited 24 hours and the asset you transferred still hasn't arrived, please file your report here: https://forms.gle/69jbtf2eBz2nUZY57
Please note that tokens and assets lost due to hacking/scamming cannot be resolved by filling out this form.
🔸 2FA / GOOGLE AUTHENTICATOR ISSUES.
✅ Please reach out to our Customer Support Team if you need to have your 2FA removed. Please note that whether we can assist you or not depends on how well you can prove that you own the account in question. You can create a CS ticket here: https://support.stepn.com/hc/en-us/requests/new