Please note that the STEPN Whitepaper provides thorough information regarding the STEPN App's functionalities.
The App Issues page also lists known/announced issues that may be affecting STEPN at the moment.
You may also use the "Submit Request" button at the bottom of this article to reach out to our Customer Support team for further assistance.
🔸 I can't seem to create a Token Account. It keeps telling me to wait for 2 minutes, then I wait for 2 minutes, then it fails!
✅ Token Account creation may fail if there are network congestion or node issues. If it keeps failing to create a Token account, we suggest waiting a couple of hours or so for the congestion to ease up, then try again.
🔸 I tried to swap via the in-app "Trade" button, but got the error "Transaction was not confirmed in 30 seconds. It is unknown if it succeeded or failed"!
✅ This error comes up whenever network congestion or node issues occur, resulting in longer processing times (e.g. the network lags for more than 30 seconds). By the time you try to finalize the trade, the conversion price has already changed, in which case the trade needs to be re-done.
If you are experiencing this error repeatedly, we suggest waiting a couple of hours or so for the congestion to ease up, then try again.
🔸 My trade attempt keeps failing, whereas other people are trading without issues! Why?
✅ Trades or swaps may fail if there are network congestion or node issues, and these issues may be happening right when you are doing your transactions. If you are continuously failing in your trade attempt, we suggest waiting a couple of hours or so for the congestion to ease up, then try again.
You may also try converting without decimals, e.g. instead of converting 54.12345 USDC to GST, convert only 54 USDC instead.
This is because slippage calculation becomes absolutely complex when there are decimals involved; if you try to convert 54.12345 USDC, you're basically telling STEPN that slippage calculation needs to be sensitive to ANY change in price up to 5 decimal places.
Removing decimals means you don't care if the prices change at the cents level.
🔸 My trade attempt failed several times, but it looks like I'm being deducted fees every time I try! Why is that?
✅ Transaction fees are service fees that go to the miners/validators processing your trade or swap, and this fee is paid regardless if the transaction succeeds or fails. This is because even if it fails, the miners/validators provided you service by validating and executing your transaction, and this service needs to be paid as it required hardware/software equipment from the validator.
This transaction fee is an industry-standard for all miners/validators on ETH, SOL, or BNB.