Please note that the STEPN Whitepaper provides thorough information regarding the STEPN App's functionalities.
You may also use the "Submit Request" button at the bottom of this article to reach out to our Customer Support team for further assistance.
🔸 My Loot Boxes / Mystery Boxes / MB disappeared!
✅ Note that if you lost energy because you transferred a sneaker from your Spending Account/Inventory to your STEPN Wallet, you will LOSE ALL YOUR UNOPENED MYSTERY BOXES.
The STEPN app provides an alert if moving your sneaker will result in energy loss (and therefore mystery boxes).
However, losing energy by listing a sneaker in the marketplace will NOT purge mystery boxes.
- 👟 SCENARIO 1:
You have 3 common sneakers, therefore you have 4 energy.
You then transferred one sneaker from Inventory to STEPN wallet.
- RESULT: Your energy will drop from 4 to 2, and all your mystery boxes will be purged.
- 👟 SCENARIO 2:
You have 12 common sneakers, therefore you have 9 energy.
You transferred one sneaker from Inventory to STEPN wallet.
- RESULT: Even if your total sneaker count drops from 12 to 11, you will not lose energy, so you will keep your mystery boxes.
- 👟 SCENARIO 3:
You have 1 common sneaker and 1 uncommon or rare sneaker.
You transferred the uncommon/rare sneaker from Inventory to STEPN wallet.
- RESULT: Uncommon/rare sneakers give bonus energy, so transferring them will make you lose energy no matter how many sneakers you have, and all your mystery boxes will be purged.